To start an exchange or return, please click here. 

Refunds

• Returns must be submitted within 30 days after an order has shipped in order to qualify for a refund.
• Returned items must be in new and unused conditions with tags still attached in order to qualify.
• Refunds will be processed once a return package has been received and reviewed at our facility, and customers will receive an email confirmation once the refund has been processed back to the original payment method.
• A $5 handling fee will be deducted from all refund amounts.

Exchanges

• All exchanges must be submitted within 30 days after an order has shipped.
• Returned items must be in new and unused condition with tags still attached in order to qualify.
• Exchanges will be shipped once a return package has been scanned in transit back to us, and customers will receive an email confirmation once the exchange order has been sent out.

Store Credit

• Returns must be submitted within 30 days after an order has shipped in order to qualify for store credit.
• Returned items must be in new and unused conditions with tags still attached in order to qualify.
• Store credits are processed in the form of an e-gift card that is emailed once a return package has been scanned in transit back to us.
• Store credits will be sent to the email address associated with the original order.

Instant Exchanges

• If selected, customers can authorize a payment hold on their card in order to get their exchange orders processed immediately, prior to sending back a return, for faster delivery times.
• Customers will then have 14 days to send back their return package. If a return package is not in transit back to us after the 14-day window lapses, the customer will be charged the entirety of the exchange value amount.

Warranty Policy

• We will always make things right in the event that a customer receives a damaged or defective item. To submit a claim, please follow the instructions through our returns portal.
• All warranty claims must be submitted within 60 days of the order fulfillment date. If approved, we will happily replace the item or can offer a reimbursement in the form of store credit.

You can contact us with any additional return or exchange questions by emailing our team at customerservice@hylete.com.