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Frequently Asked Questions
How do I track my order?
You will receive an email confirmation with tracking information once your order has shipped from our warehouse. You can also log into your account to find additional information on shipping and delivery statuses.
Do you offer gift cards?
Yes, gift cards can be purchased on the ‘Gift Card’ section of our website. You can select a dollar amount from the options provided, add the item to your cart, and checkout as usual. E-gift cards will be sent at the time of purchase, directly to the email address noted at checkout.
What is your return policy?
All returns must be submitted within 30 days of the order ship date. After processing your return through our returns page and generating a prepaid shipping label, you must ship out your return within 1 week. Items must be in new and unused condition with tags intact in order to be eligible for return or exchange. For more information, see our Refund Policy.
Do your products come with a warranty?
At this time, we are not offering refunds due to natural wear and tear on our gear. However, if an item arrives damaged and does not meet our usual quality expectations, feel free to contact our support team for assistance with a return.
Do you offer discounts to certified trainers?
While we are still in the process of launching our new HYLETE website, we are not able to offer discounts to trainers at this time. However, if you sign up for our newsletter, you will be the first to get notified of new product offers, discounts, and seasonal sales.
Do I have to set up a new account with the launch of HYLETE’s new website?
Yes, everyone must set up a new account with the launch of our new website. This applies to anyone who had an account prior to December of 2023, as well. Please note that when you sign up for our newsletter and create a new account, you will receive a $10 discount code that can be used on an initial purchase.
How do I determine the right size for me?
Since all of our gear is designed to fit true to size, we recommend choosing a size that you normally wear in similar brands. However, some of our styles may vary depending on the intended fit of the product design. We are currently working on providing size guides for each product style, but in the meantime, please reach out to our support team if you need assistance choosing a size for a particular product.
How do I care for my fitness apparel?
We recommend the following care instructions: Machine wash (cold), tumble dry (low), do not bleach, and do not iron. For shorts and bottoms, we suggest tying the drawstring and washing the gear inside-out.
How do I contact customer support?
You can use the Contact form below or email our support team for assistance at firstname.lastname@example.org. We will respond during our normal business hours of Monday through Friday, 9AM to 5PM (PST). Note that we do our best to respond within 24 hours of a submitted request, but response times may vary depending on volume and availability.
Do you offer wholesale or bulk purchasing?
At this time, we are not able to offer discounts for bulk orders or wholesale purchasing. However, we hope to provide you with this option in the near future. If you are interested in co-branding or other collaborations, please reach out to us at https://hylete.com/pages/contact for more details.
Can I customize or personalize my fitness apparel?
While we do offer various size and length options for some styles, we are not able to make customizations or personalized adjustments. However, after purchasing your HYLETE gear, you are welcome to bring any item to your local screen printer for embellishments.
Are your products ethically sourced and produced?
We are constantly evaluating our supply chain to ensure our goods are responsibly manufactured in safe and ethical working environments while delivering the best quality, performance, and value that we can deliver to our customers. Human rights is an important cause to HYLETE and these topics are addressed directly when evaluating new manufacturing partners. Our internal, US-based product team along with our authorized agents here and abroad are tasked with inspecting manufacturing facilities to ensure our high ethical standards are being met.
Can I make changes to my order after it has been placed?
We process orders quickly to ensure prompt delivery. Unfortunately, we can't guarantee changes after an order is placed. Please double-check your order before confirming, and contact us immediately if adjustments are needed.
What payment methods do you accept?
We accept major credit cards, PayPal, ShopPay, and other secure payment methods. Your transaction is protected by top security measures to ensure a safe and seamless shopping experience.
What is your commitment to inclusivity and diversity in sizing?
We are committed to inclusivity and offer a diverse range of sizes to cater to all body types. Our goal is to make quality fitness apparel accessible to everyone, promoting confidence and comfort in every workout.
How often do you release new collections?
We launch new collections regularly to keep your activewear wardrobe fresh and exciting. Expect new styles and designs to drop seasonally, so be sure to check back often! New releases will be announced on our website, through our newsletters, and on our social media channels.
How do I stay updated on new product releases and updates?
We encourage all visitors and HYLETE enthusiasts to subscribe to our newsletter and follow our brand on social media for the latest product releases, news, and updates.
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